FAQ


You could see different prices for the same product, as it could be listed by many Sellers.

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Yes, it's necessary to log into your Vrtelepoint account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Currently, sellers on Vrtelepoint only ship within Australia.

The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Vrtelepoint.

An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.

There are NO hidden charges when you shop on Vrtelepoint. The price you see on the product page is final and it's exactly what you pay. Note: There can be additional delivery charges based on the seller's policy.

Delivery times that are shown vary as they depend on product availability, geographic location of the seller, your delivery location and the courier partner's time to deliver to your location. You can check this time for your location just by entering your pincode on the product page.

You can check the status of your order by clicking "Track Order" .

Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery. ''Click here'' to read our 7 days Easy Return policy.

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